Posts tagged with Cost Cutting

Batman, Rats, Sam's

Article headline image. Paul Truesdell on

Posted in  Sam's, Coffee, Cost Cutting, Customer Loyalty, PC

This morning I went to Sam’s, the discount retailer that is a subsidiary of Walmart. This is a store that unquestionably will save you money if you do not overbuy things that you do not need. Our firm has a corporate membership. This allows anyone of us to get into the store at 7 a.m. to avoid the herd that comes in during regular hours. There are other advantages as well, but the ability to get in and out is a big deal to me when it comes to time management.

I have generally been impressed with Sam's. There have been several occasions when I have been thoroughly disgusted with the failure of management to tell those who obviously do not have membership cards, legitimate identification, and a third party check and which they are trying to buy groceries with. Obviously does not take a rocket scientist to figure out that these are people who are overtly stealing. If Sam's wants to be a victim that's up to them but it is the time that one wastes standing in line for these morons to check out that burns me up. But it is what it is, and it's nothing that I can control.

The other thing that burns me up are those individuals who go into the self-checkout lines and act as if this is their first time they arrived on earth. What I find most annoying is the failure to identify where the barcode is when one picks up the object and puts it into a basket. As one pushes their cart around the store anyone with intelligence would plan a little bit for the checkout by making sure that all of the barcodes are face up. Well, maybe not.

Several years ago a woman of mature years was monitoring the self-checkout. And as everyone knows the technology in the self-checkout lines have gotten better over the years, and therefore they really don't need to have somebody there anymore monitoring and assisting shoppers. And so it was approximately 7:10 in the morning I had acquired everything I needed my walking briskly and knowing ahead of time what was on my shopping list. And so with all of the barcodes facing up, it quite literally took more time for the payment to process than it did for me to scan the two or three dozen items that I was buying.

The woman monitoring was looking at me with her mouth open and finally said: “I've never seen that.”

I looked at her and smiled and replied, “What do you mean?”

“I’ve never seen anyone check out so fast? Did you scan all of your items?”

I responded: “Yes, they’re all scanned. It’s easy to get in-and-out if one simply has all of the barcodes facing upward.” I continued, “Have you worked here long?” I anticipated she would reply a week or two, but no.

“Oh, I’ve been here since the store opened.”

All I could think of was the Blue-Collar Comedy Tour and the phrase, there’s your sign.

Okay, I get it, I make better use of my time than most; however, that exchange is something I shared with others until I realized: “Holy Cow Batman, people are not like us!” By the way, I grew up watching Adam West playing Batman; the only real Batman there ever was. But I digress, let’s get back on track.

And so today, I entered Sam’s and was actually looking forward to a cup of lousy coffee as it’s chilly in Florida. But no, not today. No coffee, fruit, or packaged pastries. Okay, I’ll ask on the way out. As usual, I’m in and out, checking myself out in a flash.

“Somebody’s in trouble,” I say to the lady who reviews my receipt as I approach the exit. “No coffee.”

“Oh, they got rid of that a month or so ago.” she replies?

“You’re kidding.”

“No, another cost-cutting measure. And I could sure use a cup of coffee right now.”

For the rest of the story, listen to our Connecting Dot’s podcast titled: Rats at Sam’s.

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